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Terms of Service
Last updated: June 10, 2026
These Terms of Service ("Terms") are a legal agreement between you and Alora ("Alora," "we," "us," or "our") governing your access to and use of aloraacademy.com and our tutoring services (together, the "Services"). By creating an account, booking a consultation, or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of a minor, you represent that you are the parent or legal guardian and accept these Terms on the student's behalf. If you do not agree, do not use the Services.
1. The Services
Alora is a tutoring company that matches students with independent tutors and provides scheduling, an online learning platform, progress reporting, and related support across academic subjects, standardized-test preparation, and writing and admissions guidance. We provide instructional support; we do not provide accredited coursework, course credit, or a guarantee of any particular academic or admissions result.
2. Eligibility & Accounts
You must provide accurate, current information and keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts for students under 18 must be created and supervised by a parent or legal guardian, who is responsible for the student's use of the Services. Notify us promptly of any unauthorized use.
3. Tutors Are Independent Contractors
Tutors who provide instruction through Alora are independent contractors, not employees of Alora. While we vet, verify, and select tutors with care, tutors use their own methods, judgment, and materials. Alora is not responsible for the acts, omissions, content, or conduct of any tutor, student, or other user, and does not guarantee the suitability of any tutor for a particular student.
4. No Guarantee of Results
Academic and test outcomes depend heavily on factors outside our control, including a student's effort, attendance, completion of assigned practice, prior preparation, and individual circumstances. Except for the specific, limited written guarantee described on our Refund & Guarantee page, Alora makes no promise or guarantee that any student will achieve a particular grade, test score, admission, or other result. Any statements about typical results are illustrative and not a promise of your results.
5. Payments, Billing & Cancellation
Monthly plans are billed in advance and automatically renew each billing cycle until canceled. You may cancel at any time before your next billing date through your account or by contacting us; cancellation stops future charges but does not refund the current cycle except as stated in our Refund & Guarantee Policy. Prepaid packages are governed by the terms presented at purchase. Prices may change with notice; changes apply to future billing cycles. You authorize us and our payment processor to charge your payment method for all amounts due.
6. Acceptable Use
You agree not to: (a) use the Services for any unlawful purpose; (b) harass, abuse, or harm a tutor, staff member, or other user; (c) circumvent Alora to arrange or pay for tutoring directly with a tutor introduced through the Services; (d) record sessions without consent except as enabled by the platform; (e) share account access or resell the Services; or (f) interfere with or attempt to breach the security of the Site. We may suspend or terminate accounts that violate these Terms.
7. Intellectual Property
The Site, its content, branding, and the Alora name and logo are owned by Alora or its licensors and are protected by intellectual-property laws. Materials provided during sessions are for the enrolled student's personal, non-commercial use only. You may not copy, distribute, or create derivative works from our materials without permission.
8. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY PARTICULAR OUTCOME WILL BE ACHIEVED.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALORA AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO ALORA IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
10. Indemnification
You agree to indemnify and hold harmless Alora and its owners, employees, and contractors from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your violation of these Terms, or your violation of any law or the rights of a third party.
11. Dispute Resolution & Arbitration
Most concerns can be resolved quickly by contacting us. If a dispute cannot be resolved informally, you and Alora agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered under the rules of a recognized arbitration provider, rather than in court, except that either party may bring an individual claim in small-claims court. You and Alora waive the right to a jury trial and to participate in a class action. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules, and the arbitration will take place in Miami-Dade County, Florida, unless otherwise required by law.
12. Termination
You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Services. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.
13. Changes to These Terms
We may update these Terms from time to time. We will post the revised version with a new "Last updated" date. Your continued use of the Services after an update constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms? Email hello@aloraacademy.com.
These Terms are a professionally structured starting point designed to reduce risk, but they are not legal advice. Have them reviewed by a licensed attorney in your state before you begin serving customers.
